Common Issues

"Lumière can't assign/remove this role"

Lumière's role sits too low in your server's role list. Discord bots can only manage roles positioned below their own role. Go to Server Settings → Roles and drag Lumière's role above any role you want it to assign, remove, or moderate. See Adding the Bot.

"I have the permission but the command still won't run"

Discord permissions aren't the only layer. Your server's admins may have restricted the command directly through /system control. Run /system access to see exactly what restrictions apply to you.

"A command is missing / not showing up"

• Check whether the module or command has been disabled — /system disabled shows everything currently off.
• Make sure Lumière's slash commands are synced — this can occasionally take a few minutes after the bot joins a server, or after Lumière is updated.

"Auto-roles / persistent roles aren't applying"

Check your conditions first — min_account_age or require_no_roles filters in /autorole conditions can silently prevent assignment if a new member doesn't meet them. Use /autorole test to confirm what a member would actually receive before assuming something's broken.

"My backup restore didn't fully match the backup"

Some Discord limitations (like exact channel ordering in edge cases) can affect a restore. Run /backup compare against the same backup after restoring to see if anything still differs, and re-run /backup load if needed.

"Counters/temp channels aren't updating"

Discord limits how often a channel name can change. This is expected — counters and voice channels are designed around that limit already and will catch up shortly. Manual /counter refresh has a 10-minute cooldown for the same reason.

Still stuck?

See the FAQ, or if the bot itself seems unresponsive, check Bot Offline or Not Responding.